This policy explains how refunds work for purchases made through Zumino. It forms part of the Terms of Use and does not limit any rights you have under the South African Consumer Protection Act 68 of 2008 or other applicable law. All prices are in South African Rand (ZAR) and payments are processed by Paystack.
Subscriptions (Hobby and Pro plans)
- Subscriptions are billed monthly in advance and renew automatically until cancelled.
- Cancelling / downgrading: you can cancel or downgrade at any time from the billing page. The change takes effect at the end of the current billing period — you keep your current plan's features until then. No partial or pro-rata refunds are given for the unused remainder of a billing period.
- Upgrades: charged immediately at the full price of the new plan; the replaced subscription stops renewing. Upgrade charges are not refundable once the upgraded plan's benefits (higher token allowance and limits) have been applied to your account.
- First-purchase guarantee: if you are unhappy with your first paid subscription, contact us within 7 days of the first charge and we will refund it in full, provided usage has been fair (see "Fair use" below).
- Duplicate or erroneous charges: billed twice for the same period, or charged after a confirmed cancellation? Contact us and we will refund the erroneous charge in full.
Domain purchases
- Domain registrations are submitted to the registry immediately upon payment and generally cannot be cancelled or refunded once registered — this is a constraint imposed by domain registries, not by Zumino.
- If a registration fails (for example the domain was taken between search and purchase), you will not be charged, or any charge taken will be refunded in full.
- Renewals and transfers follow the same rule: refundable only if the operation fails.
Service failures
If a paid feature was unavailable to you for a significant period due to a fault on our side, contact us — depending on the circumstances we may offer a pro-rata refund, account credit, or an extension of your billing period.
Fair use
We may decline a refund where we reasonably believe the request is abusive — for example repeated purchase-and-refund cycles, substantial consumption of the purchased benefit before requesting a refund, or a breach of the Acceptable Use Policy or Terms of Use.
How to request a refund
- Contact us using the details in Contact Details from the email address associated with your account.
- Include the payment reference (shown in your billing history at
/billing), the date of the charge, and the reason for the request. - We aim to respond within 2 business days and to process approved refunds within 7 business days. Refunds are issued to the original payment method via Paystack; your bank may take additional days to reflect the amount.